Does your operation organise around customer in the center? It should, since customers are the only source of revenue. According to Forrester® Ryan Hart https://go.forrester.com/blogs/so-what-is-cx-strategy-anyway/, Customer experience (CX) strategy must actualise the business strategy. This means that executives need CX strategies that are both forward-looking and have an actionable level of detail. The CX strategyContinue reading “Customer experience first?”
CX planning and lead as a service
Strategy and performance implemented as insourcing / outsourcing or projects